Over 1,170 cases of administrative mismanagement handled in 2021

The Ombudsman of the Kingdom Mohamed Benalilou reported, Friday, a clear improvement in 2021 in the relationship of the Institution of the Ombudsman with the administration, with 1,176 cases processed and 228 recommendations executed, i.e. an annual execution rate of 120%, in addition to the realization of 340 studies, noting however that this relationship still lacks fluidity.

Speaking at the opening of the annual communication meeting of the Institution of the Ombudsman with the permanent interlocutors of several administrations and public institutions, Benalilou stressed that this lack of fluidity or its weakening at each change of management in the sectors concerned, will have a direct impact on the results of the next annual report and will lead to a decline in indicators, calling for more efforts to institutionalize this relationship and overcome the points of failure.

The number of complaints and grievances recorded by the Institution of the Ombudsman has reached 5,409 files from users in different regions, with an increase of 7.84% of grievances within its area of competence compared to 2020 (3,547 grievances), against 1,834 complaints outside its area of competence, i.e. an increase of 16.59% compared to the same year, he said, noting that 752 grievances (13.90%) have been recorded online.

Regarding the pace of work of the Institution, the Ombudsman of the Kingdom reported a significant increase in the rate of achievement with 3,968 grievances processed (112%), welcoming the important role played by the permanent interlocutor in the preparation of cases.

He also noted that the analysis of all files studied revealed a regression in the “serenity index” to 50.16%, which means that half of the complaints received do not reflect the alleged failures in the performance of some administrative sectors, noting that the Institution has however issued some 190 new recommendations for the year 2021.