Bank Al-Maghrib has issued a grave warning to Moroccan banks about a surge in fraudulent activities within their branches.
The central bank’s supervisory arm has detected a worrying trend of employees colluding in elaborate schemes to embezzle significant sums of money.
An internal investigation has exposed vulnerabilities in the banking system’s oversight mechanisms, particularly in cash handling and fund request procedures.
To address this, Bank Al-Maghrib has mandated that banks bolster their surveillance systems, conduct regular and surprise audits, and implement comprehensive training programs for staff involved in monitoring operations.
The directive also emphasizes the importance of stringent verification protocols and a review of authorization processes for fund requests.
Banks are also required to equip themselves with the necessary technological and physical safeguards to prevent and mitigate the impact of fraudulent activities.
To protect customers, banks have been instructed to launch awareness campaigns about common fraud tactics and encourage immediate reporting of suspicious account activity.
The central bank’s intervention comes on the heels of a spate of cyberattacks targeting bank customers, with hackers exploiting vulnerabilities in mobile banking applications to steal funds.
A recent high-profile case involving the embezzlement of customer funds at a Union Marocaine des Banques (UMB) branch in Tétouan has underscored the urgency of the situation.
Bank Al-Maghrib has launched a full-scale investigation into the incident and is working closely with the Moroccan Company for the Management of Deposit Guarantee Funds (SGFG) to protect affected customers.
Just recently, Bank Al-Maghrib imposed penalties on 13 banks and financial institutions for various regulatory breaches, including anti-money laundering, internal control failures, and governance issues.
The central bank imposed 16 penalties, including 12 disciplinary actions and four financial fines. It also reported a 45% increase in customer complaints to 1,459 last year, with insurance disputes and loan conditions being the primary issues.
